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I immediately called QVC and the representative stated there were other people with the same complaint about this product and that they would escalate this complaint to their home office for a resolution. In October, we called the manufacture and they stated they were out of business and there was no other information they could provide to us. The manufactures warranty stated we call and get a shipping label for this product and return it to the manufacture. It failed to power on approximately June 2012. My significant other purchased a SuperNova DLX 8″ Touchscreen Color WiFi Tablet by Pandigital, item number E202817, from QVC on, order number 4025060822, my total amount for this purchase was $207.55 and it shipped on. Now when calling keep in mind your wait time is going to be 1hr 30min upwards to 2hr and 40min if you call from the very min. You 1st get the auto response about some one will get back to you in 2-3 business days, then if they do respond within 3-4 weeks, its, please call for better assistance. (AMAZING, I know) Forget emailing Pandigital from their website. I actually got to talk to customer twice in 9 months in attempting to contact them.

A tree can have a shadowed area in it, it cuts the image off there, so if someone is standing in front of it, they get beheaded. What they do not tell you on the box is if a negative has a dark area in the background, the autocrop feature cuts the image off at the dark area. I thought, it would be worth it to turn 25 years worth of negatives into digital images. I purchased a Pandigital Personal Photo & Negative Scanner / Converter – 4″圆″ The fast, easy and fun way to make digital copies of all your favorite photos up to 4″圆″ and 35mm negatives, Model Number: PANSCN05. This is one company I will never use again! I know I do not have a E-Reader It’s too big of an investment to throw it away. I cannot recommend that anyone buy a device from Pandigital. Once you buy one of their gadgets you’re on your own. Basically there is no tech support or warranty. I had heard complaints about Pandigital from a few people but I hadn’t realized quite how bad it is.

I’m doing this the hard way because I wanted to see how good their service department is.įrankly, it sucks. In fact, I told them it was broken (and how). I’ve filled out that contact form twice (the second time was on Friday) and sent 3 emails and received no response whatsoever.īTW, if you’re thinking that I could have just asked my contacts at Pandigital to swap my broken device, you’re right. What’s worse is that was only the first of 5 times I’ve contacted their service department on this. It’s been 9 days now and I still haven’t heard back from Pandigital. It has been handed over to a liquidator to be sold off in order to pay creditors.Īnd I’m still waiting. I told them that it had died and gave them all the info so they could deal with it under the warranty.įinal Update: This company has folded. Late last Sunday night I filled out the contact form on the Pandigital website.

I’m here to complain about getting the gadget repaired. This was one of the many minor irritations that made the trip less than fun, but never mind that. I didn’t break it or drop it, it just died. My 9″ Pandigital Novel died in Las Vegas.